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Use Profiles & Postings to Enhance Your Reputation

Visibility & Reputation
The Enterprise 2.0 world is all about visibility and reputation.

That means you need to show others where your expertise lies, and prove your service delivery is excellent. Websites and online profiles give a good overview, but don't show where your niche expertise lies, they don't always differentiate your USPs. For that you need to post blogs on specific issues of the day.

Generic & Niche Profiles
Membership Rules combines the best of both worlds under one roof. You can post product and service definitions in your Profile to show your generic skills, and then use the Discussion Forums for your niche skills, e.g. ITC, Marketing and so on. Discussions cover the hot topics of the moment, and how you and your organisation would approach them and provide solutions. This shows your service as unique and niche as you are, and we are all built from different experiences and different situations.

Hey Presto ! Instant niche publicity !

Even better, you can refer your contacts to your profile here showing all your articles, in case they or their friends have such a problem and want it fixed. And you start to build a body of niche knowledge showing your expertise and how you handle customers.

Supporting Customer Service Excellence & Your Reputation
How can Membership Rules help ?

We here at MR have a wealth of experience providing customer service. We can help format a service delivery statement that reassures potential new customers, and that is a point of reference for any customer service issues you might want support with. We can also act as a sounding board for new ventures and new services, and believe such an option helps smaller companies grow their capabilities that much faster.

Enhancing Reputation Through A Second Opinion
In the Enterprise 2.0 world, an online reputation is one that can easily be damaged, and most often by its owner. Customer retention is now equally as important as customer attraction, so isn't it worth investing in a second opinion of your Reputation 2.0 ?

May your online journey be a fruitful one,

Peter Jones.

Edited Wed, Nov 5, 2008 11:12 AM

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